Frequently Asked Questions
Q: Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q: What about the lead time?
Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 100pcs.
Q: How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
Q: How to proceed an order for led light?
Firstly let us know your requirements or application. Secondly We quote according to your requirements. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q: Do you offer guarantee for the products?
Yes, we offer 2-5 years warranty to our products depending on the specific model and requirements.
Q: How to deal with the faulty products?
Our products are produced in strict quality control system and the defective rate is less than 0.2%. During the guarantee period, we will send new lights or repair the defective products and resend them to you.