Frequently Asked Questions
Are you a factory or trade company?
We are a professional lighting factory with over 15 years of experience in the industry.
What is your products' quality?
Our products are made of the best materials, including hardware, crystal, marble, glass, fabric shades, and high-quality electroplating. All lamps are 100% fully inspected from raw materials to finished products under strict QC control.
What shipping methods do you use?
We offer multiple shipping options: Express (DHL, UPS, TNT, FEDEX, EMS), Air Freight for orders over 100kgs, Sea Freight for larger shipments, or delivery to your designated shipping agent.
Is it OK to print my logo on the carton?
Yes. Please inform us formally before production and confirm the design based on our sample.
What is the standard lead time for orders?
Lead times typically vary depending on the order size and complexity, generally ranging from 30 to 45 days.
Do you offer a warranty on your lighting products?
Yes, all our products undergo rigorous testing and come with a standard warranty to ensure long-term reliability and customer satisfaction.
Merak Lighting
