Q1: Can I have a sample order for LED light?
A1: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2: What is the lead time for production?
A2: Samples need 3-5 working days, while mass production typically requires 7-10 days.
Q3: Do you have any MOQ limit for LED light orders?
A3: Low MOQ, 1pc for sample checking is available.
Q4: How do you ship the goods and how long does it take to arrive?
A4: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
Q5: Do you offer a guarantee for the products?
A5: Yes, we offer 2-5 years warranty to our products depending on the specific model and requirements.
Q6: How do you handle faulty products?
A6: Our products are produced under a strict quality control system with a defective rate of less than 0.2%. During the guarantee period, we will send replacement lights or discuss solutions including repair or recall based on the situation.