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Frequently Asked Questions
Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
What is the lead time for orders?
Samples need 3-5 working days, while mass production typically requires 7-10 days.
Do you have any MOQ limit for led light order?
We offer a low MOQ; 1pc for sample checking is available.
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
Do you offer guarantee for the products?
Yes, we offer a 2-5 years warranty on our products to ensure long-term reliability.
How do you deal with faulty products?
Our products are produced under a strict quality control system with a defective rate of less than 0.2%. During the guarantee period, we will send replacements or repair defective batches based on the specific situation.
Merak Lighting
